Legal
Service Level Agreement
Last updated: 6 June 2026
This Service Level Agreement ("SLA") applies to the Pro plan. Other plans are provided without an uptime commitment. The SLA forms part of the Terms of Service; defined terms carry the meaning given there.
1. Uptime commitment
GeoQ commits to a Monthly Uptime Percentage of at least 99.99% for the /v1/check API on the Pro plan, measured per calendar month.
2. How we measure it
Monthly Uptime Percentage = (total minutes in the month − Downtime minutes) ÷ total minutes in the month, expressed as a percentage. Downtime means minutes during which the API returned errors for valid requests, as recorded by our published status and health checks. The API is served from multiple regions; a request is counted as available if any healthy region can serve it.
3. Service credits
If we miss the commitment in a calendar month, the remedy is a service credit against a future invoice:
| Monthly Uptime Percentage | Service credit |
|---|---|
| < 99.99% and ≥ 99.9% | 10% of the monthly fee |
| < 99.9% and ≥ 99.0% | 25% of the monthly fee |
| < 99.0% | 50% of the monthly fee |
Service credits are the sole and exclusive remedy for any failure to meet this SLA. To claim, email support@geoq.io within 30 days of the affected month with the dates and times of the Downtime you observed.
4. Exclusions
Downtime does not include unavailability arising from:
- scheduled or emergency maintenance for which we gave reasonable notice;
- factors outside our reasonable control, including force majeure, internet or upstream network failures, and third-party services not under our control;
- your acts or omissions, including misuse of the API, exceeding your plan's rate limits (HTTP 429), or invalid requests (HTTP 4xx);
- suspension or termination of your account in accordance with the Terms.
5. Contact
SLA questions or credit requests: support@geoq.io.